Conflict Management and Communication Skills

This course and the coaching applied will equip you with the skills needed to manage
and potentially avoid conflict at work, and in everyday situations.

Course Overview
Recognising and avoiding conflict:

Self awareness Customer care Communication Reducing conflict High-risk conflict Problem solving Learning from conflict

The coaching provided that leads to this qualification is arranged between AIT and the customer and can be conducted on weekends, weekdays or evenings to suit.

Who should take this qualification?
This qualification is aimed at anyone who may find themselves faced with conflict or aggressive situations as a result of their work. It is designed to raise awareness of workplace conflict issues and equip learners with the skills needed to manage conflict
or potentially avoid it in the workplace.

Will there be practical exercises or scenarios?
Yes, this helps to show learners how to handle typical everyday situations that they
may find themselves in.

Can you apply this course to different job roles?
Yes, we have coached people from all types of backgrounds from reception staff to area managers.

Assessment: Multiple choice examination.

Duration: 1 or 2 Day.

Awarded by: Highfield

Course Fees: £129 Inc Exam. Discounts for groups.

More information?

Call Us Now on 020 8537 3238

We can deliver at your premises Nationally